Returns & Exchanges
At Kopalnica-Online.si, we want you to be completely satisfied with your bathroom equipment and accessories. If your purchase isn't quite right, you can return your items within 14 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team via email with your order number and the reason for the return to receive your Return Authorization form.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all components, manuals, and protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided return label or use a tracked shipping service to send the package back to our main distribution center in Slovenia.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing